There are several reasons why bet365 accounts can be restricted, including matched betting, unreasonable betting behaviour, GamStop (self-exclusion), and exploitation of bonuses.
You must log in to your Games account and open Blackjack, European Roulette or Baccarat to accept your Golden Chips. You will have seven days after being notified of this offer to accept your Golden Chips. Your Golden Chips can be played on the following games: Blackjack, European Roulette and Baccarat.