There are several reasons why bet365 accounts can be restricted, including matched betting, unreasonable betting behaviour, GamStop (self-exclusion), and exploitation of bonuses.
Card withdrawals will appear on your bank statement as bet365. You can request a withdrawal via the Account Menu ; select Bank then Withdraw. Where we are unable to withdraw back to your Debit Card, funds will be returned to you via Wire Transfer to the name registered on your bet365 account.